Terms

For Ordering via Phone: Call (800) 327-0722 Monday – Friday, 9:00 a.m. to 5:00 p.m. Eastern Time or FAX your order 24 hours a day, 7 days a week to (269) 327-0763. After hours, please leave your message/order on our voice mail. All messages will be answered the following business day. If you have received a user name and password, you may log into your account and place your order online. Once we receive your online order, it will be manually processed and shipped out the following business day.                                      

  • We accept Visa®, MasterCard®, and Discover® credit cards.
  • No surcharge added to these credit card orders.
  • We charge your credit card at the time of shipment.
  • We do not charge sales tax outside the state of Michigan.
  • Available shipping methods:
    • UPS Next Day Air
    • UPS Next Day Air Saver
    • UPS Second Day Air
    • UPS Third Day Air
    • UPS Ground
    • Per request USPS Mail
  • No minimum order. For all orders totaling less than $50.00, a $5.00 minimum order charge may be added to the invoice.
  • All order discrepancies must be reported within 7 days of receipt.

 

Return Goods Policy: If you are not satisfied with our products, or an error is made, call (800) 327-0722 for Return Authorization details. Returns must be in the original, unopened, undamaged condition suitable for resale. All returns are subject to the Manufacturer's Returns Policy and may include a restocking fee. Please return products insured, prepaid freight for a credit or exchange. Products are not acceptable for return after a period of 6 months from purchase date. NO OUTDATED MERCHANDISE WILL BE ACCEPTED.

Guarantee: The Torrance Company hereby guarantees that the articles listed herein and sold to the purchaser designated, were not, at the time of shipment, adulterated or misbranded within the meaning of the Federal Food, Drug, and Cosmetic Act, and not an article which may not, under the provisions of section 404 or 506 of the act, be introduced into interstate commerce.

Privacy Policy: We would like to thank you for visiting the Torrance Company web site. When you visit our web site, we collect no information about you. However, if you would like to see prices and order online, you must request a Username and password from the Customer Registration page. The Torrance Company will not disclose any personal information.

Pricing: Product prices are subject to change. In the event that a product's price changes after an order has been placed (before the product has been paid/shipped), we will notify you of the change prior to the payment/shipping of your order.

Product Image Disclaimer: We do our best to provide an accurate photo of the product you're ordering, however the image for a specific product on our website may not always reflect the actual visual appearance of the product you receive.