Terms

For Ordering via Phone: Call (800) 327-0722 Monday – Friday, 9:00 a.m. to 5:00 p.m. Eastern Time or FAX your order 24 hours a day, 7 days a week to (269) 327-0763. After hours, please leave your message/order on our voice mail. All messages will be answered the following business day.                                     

  • We accept Visa®, MasterCard®, American Express® , and Discover® credit cards.
  • No surcharge added to credit card orders.
  • We charge your credit card at the time of shipment.
  • We do not charge sales tax outside the state of Michigan.
  • Available shipping methods:
    • UPS Next Day Air
    • UPS Next Day Air Saver
    • UPS Second Day Air
    • UPS Third Day Air
    • UPS Ground
    • Per request USPS Mail
  • No minimum order required.
  • All order discrepancies must be reported within 7 days of receipt.


Shipping & Handling: Orders received will ship via UPS, USPS, or FedEX depending on package weight/size and delivery location. Upon credit card authorization, your order will be shipped. Shipping times vary depending on location from our Michigan warehouse. Please use the website's contact form or call/email us if you would like to know estimated shipping times.

Return Policy: If you are not satisfied with our products, or an error is made, call (800) 327-0722 for Return Authorization details. Returns must be in the original, unopened, undamaged condition suitable for resale. All returns are subject to the Manufacturer's Returns Policy and may include a restocking fee. Please return products insured, prepaid freight for a credit or exchange. Products are not acceptable for return after a period of 6 months from purchase date. NO OUTDATED MERCHANDISE WILL BE ACCEPTED.

Guarantee: The Torrance Company hereby guarantees that the articles listed herein and sold to the purchaser designated, were not, at the time of shipment, adulterated or misbranded within the meaning of the Federal Food, Drug, and Cosmetic Act, and not an article which may not, under the provisions of section 404 or 506 of the act, be introduced into interstate commerce.

Privacy Policy: When visiting our web site, we collect no information about you. However, if you would like to see prices and order online, you must create a Username/Password and provide your DEA or Medical License number. The Torrance Company will not disclose any personal information.

Pricing: Product prices are subject to change. In the event that a product's price changes after an order has been placed (but before the product has been paid and shipped), we will notify you of the change prior to the payment/shipping of your order.

Product Image Disclaimer: We do our best to provide an accurate photo of the product you're ordering, however the image for a specific product on our website may not always reflect the actual product you receive.