Absolute Satisfaction Return Policy
If, for any reason, you are not completely satisfied with your Earthlite portable table, chair, or accessory, you may return it within thirty (30) days for a full refund (excluding shipping charges on the original order). Customized or upgraded portable tables, chairs, and accessories are non-refundable. Standard stationary and lift tables, may be returned within thirty (30) days for a refund on the subtotal (excluding shipping and handling charges on the original order) less a 20% restocking fee. Customized or upgraded stationary and lift tables are non-refundable. All returns must provide proof of original purchase to obtain an Earthlite Return Material Authorization (RMA), as well as be in like-new condition and in the original packaging. We do not accept returns on any type of custom orders. Customers will be responsible for all shipping charges.
Portable Tables, Chairs & Headrests
Earthlite guarantees our portable tables and chairs, excluding foam and upholstery, against defects in material and workmanship for as long as you, the original purchaser, own the product, or for five (5) years after the product is discontinued or modified. Foam, upholstery, and facecradle platforms are warranted for three (3) years from the original date of purchase. This warranty does not cover damage caused by misuse, accidents or neglect, which includes tears in the upholstery and damage caused by harsh chemical-based cleaners. Warranty claims must provide proof of original purchase to obtain an Earthlite Return Material Authorization (RMA). This warranty is limited to product repair or replacement, at Earthlite’s sole discretion. The customer is responsible for shipping the product(s) back to the factory (at customer’s expense) for any warranty claim. Earthlite will return the warranted product, shipping prepaid, to customers in the continental U.S. only. International customers as well as domestic customers outside of the continental U.S. are responsible for all shipping charges (inbound and outbound), as well as any applicable duties and taxes.